Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use this website (the "Site"), operated by Potomac Logistics LLC ("Potomac Logistics", "we", "us", "our").
Consent
By using our website, you hereby consent to this Privacy Policy and agree to its terms.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual pages you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."
We collect Device Information using the following technologies: "Cookies" are data files placed on your device that often include an anonymous unique identifier; "Log files" track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps; and "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.
If you contact us directly or submit a quote request, we may receive additional information about you such as your name, company name, email address, phone number, pickup and delivery locations, requested pickup date, freight description, and the contents of any message or attachments you send us. We refer to this as "Request Information."
When we talk about "Personal Information" in this Privacy Policy, we are talking about both Device Information and Request Information.
How we use your personal information
We use the Request Information we collect to respond to your inquiry, provide quotes, arrange and coordinate transportation services, issue invoices and confirmations, and communicate with you about your shipment. Additionally, we use this information to:
- Provide, operate, and maintain our website;
- Improve, personalize, and expand our website and services;
- Understand and analyze how you use our website;
- Develop new services, features, and functionality;
- Send you emails and text messages related to your request;
- Screen requests for potential risk or fraud; and
- Communicate with you, either directly or through one of our partners, including for customer service and to provide updates relating to our services.
We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how visitors browse and interact with the Site).
SMS / text / voicemail call privacy info
When you submit your phone number through our online forms, digital ads, website, emails, or verbal communication channels, you agree to receive communication from Potomac Logistics regarding your inquiry (request). This may include updates on the status of your inquiry, additional information requests, and other relevant information.
We may use your phone number to contact you via SMS/text, phone call, or voicemail. Standard message and data rates may apply. Message frequency will vary. Consent is not a condition of purchase. You may reply STOP to opt out at any time, or reply HELP to (463) 224-8412 for assistance.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or service.
We will never share or sell your phone number to third parties without your consent, except as required by law. If you wish to opt out of these communications, you may contact us at any time at dispatch@potomaclogistics.com.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.
Third party privacy policies
This Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective privacy policies of any third-party services or ad servers for more detailed information, including their practices and instructions on how to opt out of certain options.
Sharing your personal information
We share Personal Information with third parties who help us operate our business — for example, hosting providers, analytics providers, and carriers or partners involved in coordinating your freight. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We do not sell your personal information.
Do not track
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
Depending on where you live, you may have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below. Please also note that your information may be processed and stored in the United States.
Data retention
When you submit a request through the Site, we will maintain your Request Information for our records unless and until you ask us to delete this information.
Minors
The Site is not intended for individuals under the age of 18 and we do not knowingly collect personal information from children. If you believe a child provided this kind of information on our website, please contact us immediately and we will remove it from our records.
Changes to this policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please check this page to stay updated.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at dispatch@potomaclogistics.com or by phone at (463) 224-8412.
Potomac Logistics LLC · 1269 S Walnut Ave, Arlington Heights, IL 60005 · MC 1492828 · USDOT 3984391